Hi We've been supplying high quality music products for 35 years
Help & Advice is not just for the warranty period, At Starsinger/EMKaraoke its for the lifetime of the product.
There's nothing here to catch anybody out just common sense, we treat our customers exactly as we would want to be treated if we were buy a product from a store. We hope and aim to be better than anyone else in our industry
Need Help ? A SIMPLE PHONE CALL can usually sort out most problems 01483 811254, we have factory trained technicians who can resolve any technical help straight away
Phone, Live Chat, Email
Because we design and build our own product "Mr Entertainer/Starsinger" we know all the good bits, hints and tips to get the most out of your equipment
All items are in stock and is ordered before 1pm are usually dispatched same day arriving with UK customers usually between 1-3 working days. Customers ordering from outside of the UK please contact us for detailed delivery info. Some large/high value items such as the Touchscreen karaoke Systems and large karaoke packs might take slightly longer as they need to be setup/tested before despatch.
REFUND / RETURNS
You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of 14 working days, beginning on the day after you receive the goods. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods in resell-able condition or return them at our expense. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
All electrical goods are covered by a standard 12 month return to base warranty. If your item arrives damaged or with a fault, please report to us within 14 days and we will replace the item entirely at our expense. After the 14 days have passed, any faults should be reported to us and they can't be fixed over the phone, goods should be returned to us and we will repair. This is a return to base warranty so goods are to be returned at your expense, once repaired we will return the items to you at our expense. If the item has developed a fault due to obvious misuse / damage caused by the customer, we will contact you with a cost to repair / return the item.
EM Karaoke Website is a trading name of Digitop Ltd, a company registered in England under company number 03598831. Orders placed on this website will be processed by Digitop Ltd. Our VAT number is 709153932. All prices quoted include VAT at the standard UK rate of 20%.
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